Terms & Conditions — cae365

By accessing, registering on, or otherwise using the cae365 platform (the "Platform"), you ("the Player", "you", "your") agree to be legally bound by these Terms & Conditions (the "Terms"), our Privacy Policy, our Responsible Gaming Policy, and any additional rules or guidelines posted on the Platform from time to time.

If you do not agree to any part of these Terms, you must immediately cease using the Platform. cae365 reserves the right to modify these Terms at any time. Continued use of the Platform after any such modification constitutes your acceptance of the revised Terms. We will notify registered players of material changes via the Platform or by email where reasonably practicable.

These Terms constitute the entire agreement between you and cae365 with respect to your use of the Platform and supersede all prior agreements, representations, and understandings, whether written or oral.

To register and use the cae365 Platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis:

• You are at least 21 years of age. cae365 is strictly a 21+ platform. Players who are underage are not permitted to register or participate in any gaming or betting activity.
• You are registering on your own behalf and not acting on behalf of a third party.
• You do not already hold an active or previously suspended cae365 account.
• You are not acting in a professional capacity or using any automated system, bot, or script to interact with the Platform.
• Participation in online gambling is not prohibited by the laws applicable to you in your jurisdiction. It is your sole responsibility to determine whether gambling is lawful in your jurisdiction before registering.
• All information you provide during registration is accurate, current, and complete.

cae365 reserves the right to request identity verification documents at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.

Each player is permitted to hold one account only. Where duplicate accounts are identified, cae365 reserves the right to merge, suspend, or permanently close such accounts and to void any associated bets or casino play. Any bonus or promotional funds credited to a duplicate account will be forfeited.

You are solely responsible for:

• Maintaining the confidentiality of your username and password.
• All activity conducted through your account, whether authorised by you or not.
• Notifying cae365 immediately if you become aware of any unauthorised access to your account.
• Ensuring that your account details, including your registered mobile number and payment method information, remain accurate and up to date.

cae365 will not be liable for any losses arising from unauthorised access to your account where you have failed to take reasonable precautions to protect your login credentials. You must not share your login details with any other person.

All financial transactions on the cae365 Platform are denominated in Bangladeshi Taka (BDT). cae365 accepts deposits and processes withdrawals through the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.

Deposits:

• The minimum deposit amount is ৳200.
• Deposits are generally credited to your cae365 account within a few minutes of the transaction being confirmed by the payment provider.
• cae365 does not charge a fee on standard deposits, though your payment provider may apply their own fees.
• You may only deposit funds from payment accounts registered in your own name. Third-party deposits are strictly prohibited.

Withdrawals:

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are processed during normal operating hours (Bangladesh Standard Time, UTC+6). Standard processing time for bKash and Nagad withdrawals is within 30 minutes during operating hours.
• cae365 reserves the right to request identity verification documents before processing any withdrawal. This is a standard anti-money laundering measure and is not a reflection on the player's integrity.
• Withdrawals will only be made to a payment account registered in the same name as the cae365 account. cae365 will not process withdrawals to third-party accounts under any circumstances.
• Funds derived from bonus credits are subject to applicable wagering requirements before becoming withdrawable. See Section 6 for full bonus terms.

cae365 reserves the right to temporarily delay or withhold a withdrawal where there are reasonable grounds to investigate the account for fraud, money laundering, or breach of these Terms. Players will be notified of any such hold and provided with a reasonable timeframe for resolution.

By placing a bet or engaging in any casino game on the cae365 Platform, you agree to be bound by the specific rules applicable to that product, including sports betting rules, live casino game rules, crash game rules, and slot game rules as published on the Platform.

Sports Betting:

• All bets are accepted at the odds displayed at the time the bet is confirmed. Odds are subject to change before a bet is placed.
• Bets accepted in error — including bets placed at clearly incorrect ("palpable error") odds — may be voided by cae365 at its sole discretion, with the original stake returned to the player's account.
• cae365 reserves the right to limit, suspend, or refuse any bet at any time without providing a reason.
• In-play betting markets close at the discretion of cae365's trading team. Any bets placed after market closure will be voided.
• Match abandonment, postponement, or cancellation rules are stated within the specific sports betting rules for each market. Where no specific rule applies, cae365's general rules will govern.

Casino Games:

• Casino games are provided by third-party game studios including, but not limited to, Evolution Gaming, Ezugi, Pragmatic Play, Spribe, NetEnt, and Microgaming. The rules of each game are governed by the respective game provider.
• In the event of a game malfunction or disconnection, any bets affected will be settled in accordance with the game provider's malfunction policy, which typically results in the bet being voided and the stake returned.
• cae365 does not accept responsibility for third-party game software failures that are outside of our reasonable control.

cae365 offers bonuses, free bets, deposit matches, cashback offers, and other promotions from time to time. Each promotion is subject to its own specific terms and conditions, which will be published on the Platform at the time the offer is made. General bonus rules that apply to all promotions unless otherwise stated are set out below.

• Bonuses are available to eligible registered players only. cae365 reserves the right to determine eligibility at its sole discretion.
• Each promotion may only be claimed once per player, per household, per device, and per payment account unless explicitly stated otherwise.
• Wagering Requirements: Bonus funds must be wagered a specified number of times before any winnings derived from bonus funds may be withdrawn. The specific wagering multiple is stated in each promotion's individual terms. Only real-money wagers that meet the specified minimum odds or contribution rates count toward wagering requirements.
• Bonuses expire if not used or if wagering requirements are not met within the stated timeframe.
• cae365 reserves the right to amend, suspend, or cancel any bonus or promotion at any time without prior notice. Bonuses already credited to a player's account at the time of cancellation will be honoured, provided the player has not breached these Terms.
• Abuse of bonus offers — including, but not limited to, creating multiple accounts to claim a welcome bonus more than once, using betting strategies designed to exploit bonus terms, or colluding with other players — will result in the forfeiture of the bonus and any winnings, and may result in permanent account closure.

The following conduct is strictly prohibited on the cae365 Platform. Engaging in any of the following may result in immediate account suspension, permanent closure, and forfeiture of funds:

• Opening multiple accounts or using another person's account.
• Providing false, misleading, or incomplete information during registration or at any point during the account lifecycle.
• Using the Platform for any unlawful purpose, including but not limited to money laundering or fraud.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the Platform in a way that gives an unfair advantage.
• Colluding with other players to manipulate the outcome of any game or bet.
• Exploiting software errors, bugs, or glitches. Any winnings obtained through exploitation of a technical error will be voided.
• Attempting to reverse-engineer, decompile, or interfere with the Platform's software or infrastructure.
• Making chargebacks or payment reversals through your bank or payment provider without first exhausting cae365's formal dispute resolution process.
• Engaging in any conduct that could damage the reputation or operations of cae365 or its business partners.

cae365 reserves the right to report suspected fraudulent activity or money laundering to the relevant authorities without prior notice to the player concerned.

cae365 is committed to promoting safe and responsible gambling. We recognise that for a small number of players, gambling can become problematic, and we take that responsibility seriously.

The following responsible gaming tools are available to all registered players via the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to manage your spending. Limits take effect immediately when decreased and after a 24-hour cooling-off period when increased.
• Session Time Reminders: Configure notifications to alert you when you have been playing for a set period of time.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the Platform. During a self-exclusion period, you will not be permitted to access your account or receive promotional communications from cae365.
• Reality Checks: Periodic on-screen reminders showing your net gaming activity during the current session.

If you are concerned about your gambling habits or those of someone close to you, we strongly encourage you to visit our Responsible Gaming page or contact our support team directly. cae365 will treat all responsible gaming requests with sensitivity and confidentiality.

All gaming on cae365 is for entertainment purposes only. Never gamble with money you cannot afford to lose. Gambling is not a method of generating income. Past wins are not indicative of future results.

All content on the cae365 Platform — including but not limited to text, graphics, logos, images, audio clips, software, and the overall look and feel of the Platform — is the property of cae365 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not include the right to:

• Reproduce, distribute, or publicly display any content from the Platform.
• Modify or create derivative works based on any Platform content.
• Use any data mining, scraping, or similar data extraction tools on the Platform.
• Use the cae365 name, logo, or trademarks without prior written permission.

Any unauthorised use of Platform content will result in the immediate termination of your licence to use the Platform and may give rise to legal action.

To the maximum extent permitted by applicable law, cae365 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, data, or goodwill.
• Interruptions to the availability of the Platform due to maintenance, technical failures, or circumstances beyond our reasonable control.
• Any unauthorised access to your account resulting from your failure to secure your login credentials.
• Actions or omissions of third-party game providers, payment processors, or telecommunications providers.
• Errors in game outcomes caused by third-party software malfunctions.

cae365's total aggregate liability to you in respect of any claim arising from your use of the Platform shall not exceed the net deposits made by you to your cae365 account in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude cae365's liability for death or personal injury caused by its own negligence, fraud, or any other liability that cannot be excluded or limited by law.

cae365 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By registering on the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

Personal data collected includes, but is not limited to, your name, date of birth, registered mobile number, bKash or Nagad wallet number, bank account details (where applicable), and device and session data. This data is used for account management, identity verification, fraud prevention, and customer support purposes.

cae365 does not sell your personal data to third parties. Data may be shared with identity verification providers, payment processors, and regulatory authorities where required by law. All data is stored on SSL-encrypted infrastructure.

These Terms shall be governed by and construed in accordance with applicable laws. Any dispute arising out of or in connection with these Terms or your use of the cae365 Platform shall first be referred to our customer support team for informal resolution.

Dispute Resolution Process:

1. Step 1 — Contact Support: Submit your complaint in writing to [email protected]. Please include your account username, a clear description of the dispute, and any supporting evidence. Our support team will acknowledge receipt within 48 hours (Bangladesh Standard Time).
2. Step 2 — Internal Review: cae365 will conduct a full internal review of your complaint and provide a written response within 14 calendar days of acknowledgement. Where the matter is complex, we may request additional time, which we will communicate to you in advance.
3. Step 3 — Escalation: If you are not satisfied with the outcome of our internal review, you may request that the dispute be referred to an independent adjudicator. Details of the available escalation pathway will be provided in our internal review response.

Players must not initiate chargebacks or payment reversals with their bank or payment provider without first exhausting the above dispute resolution process. Initiating a chargeback without following this process constitutes a breach of these Terms and may result in account suspension and forfeiture of the disputed funds.

cae365 reserves the right to amend these Terms at any time. Where amendments are material, we will notify registered players by posting a notice on the Platform and, where reasonably practicable, by sending a notification to the email address or mobile number associated with your account.

If you do not agree to the amended Terms, you must stop using the Platform and may request the closure of your account. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

The date of the most recent revision to these Terms is displayed at the top of this page. We recommend that you review these Terms periodically to stay informed of any changes.

If you have any questions about these Terms & Conditions, or if you wish to raise a complaint or submit a responsible gaming request, please contact our customer support team. We are available 24 hours a day, 7 days a week, via live chat on the Platform or by email.

Support email: [email protected] (plain text only — not a clickable link)

All support communications are handled in Bangladesh Standard Time (BST, UTC+6). We aim to respond to all email enquiries within 24 hours on business days.