🛡ī¸ ⚖ī¸

Responsible Gaming

cae365 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Your wellbeing always comes first.

Our Commitment

Gaming Should Always Be Fun

At cae365, we believe that casino games, cricket betting, and sports wagering are meant to be a source of entertainment — not a source of financial stress or personal harm. As a platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi, we take our duty of care seriously and have built a set of responsible gaming tools and policies to back that up.

Gambling can become a problem when it stops being fun and starts affecting your finances, relationships, or mental wellbeing. The good news is that recognising the signs early and using the tools available to you can make a real difference. cae365 gives every registered player direct access to deposit limits, session time-outs, and self-exclusion options — all manageable from within your account settings.

This page explains how our responsible gaming framework works, what tools are available to you, how to use them, and where to turn if you feel gambling is becoming a problem. We encourage every player to read this page carefully, even if gambling feels completely under control right now. Awareness is the strongest protective tool there is.

Player Protection Tools

Tools Built to Protect You

Every cae365 account comes with these responsible gaming controls. Access them at any time through your account settings or by contacting our 24/7 support team.

💰

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your cae365 account in BDT. Once your chosen limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly; raising it requires a 24-hour cooling-off period to prevent impulse decisions.

⏱ī¸

Session Time Limits

Define a maximum session duration so that cae365 alerts you when you have been playing continuously for your chosen length of time. You can set soft reminders (a notification only) or hard limits (automatic session end). This tool is especially useful for late-night sessions where time can pass unnoticed.

🕐

Time-Out (Short Break)

Need a short break from the platform without closing your account permanently? Apply a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended — you cannot log in, deposit, or place bets. Your account balance is preserved and accessible once the time-out expires.

đŸšĢ

Self-Exclusion

Self-exclusion is a stronger, longer-term measure for players who feel they need to step away from gambling entirely. You can request self-exclusion for a minimum period of six months or up to five years. Once active, self-exclusion cannot be reversed until the full period has elapsed. cae365 will close your account, return any withdrawable balance, and flag your registration details to prevent re-registration during the exclusion window.

📊

Reality Check Notifications

cae365 can send you periodic in-session notifications that display how long you have been playing and your net win or loss for that session. These reality checks interrupt automatic play and prompt you to make a conscious decision about whether to continue or stop.

🔒

Loss Limits

In addition to deposit limits, you can set a maximum loss threshold for any given day, week, or month. Once you reach your self-set loss limit, your access to betting and gaming features is temporarily suspended until the next period begins. You stay in control of how much you are comfortable losing.

Getting Started

How to Activate Your Tools

Activating responsible gaming controls on your cae365 account is straightforward. Here are the three ways to do it:

  • Via Account Settings: Log in to your cae365 account, navigate to the "Responsible Gaming" section in your profile settings, and set or adjust your preferred limits directly. Changes to deposit limits, session limits, reality check frequency, and loss limits take effect immediately when reducing the limit.
  • Via Live Support Chat: Open the live chat widget inside the cae365 platform and ask our support team to apply or update a specific responsible gaming tool on your behalf. Our support agents are available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).
  • Via Email: Send a request to our support team at [email protected]. Include your registered mobile number and the specific measure you wish to apply. Self-exclusion requests sent by email are processed as a highest priority and actioned within two hours of receipt during business hours, or by the next business morning if received overnight.
ℹī¸ Raising Limits: Any request to raise a deposit limit, session limit, or loss limit is subject to a mandatory 24-hour cooling-off period before the new higher limit becomes active. This delay is intentional — it gives you time to reconsider and ensures that impulsive decisions made during a losing streak cannot bypass your own protections.
Quick Reference

Protection at a Glance

📅

Daily Deposit Cap

Set a BDT ceiling for deposits per day

📆

Weekly / Monthly Cap

Longer-period deposit and loss limits

⏰

Session Timer

Auto-alerts or hard stops after set playtime

🌙

24h – 30d Time-Out

Short break with account preserved

🛑

Self-Exclusion

6 months to 5 years — full account suspension

📉

Loss Limit

Cap how much you can lose per period

Know the Signs

Is Gambling Becoming a Problem?

Problem gambling can affect anyone, regardless of income, background, or experience. The warning signs are not always obvious at first. Ask yourself the following questions honestly. If you answer "yes" to two or more of them, we encourage you to use the self-exclusion or time-out tools available on cae365 and to seek external support.

  • ? Do you find yourself gambling with money you cannot afford to lose, such as funds meant for rent, groceries, or utility bills?
  • ? Do you feel the urge to chase losses — continuing to bet in an attempt to win back money you have already lost?
  • ? Have you tried to reduce or stop gambling but found it difficult or impossible to do so?
  • ? Do you spend a significant amount of time thinking about gambling, planning your next session, or reliving past wins and losses?
  • ? Has gambling affected your relationships with family members, friends, or colleagues in Bangladesh or elsewhere?
  • ? Do you lie to people close to you about how much time or money you spend on gambling?
  • ? Do you gamble as a way to escape stress, anxiety, loneliness, or other negative emotions, rather than for entertainment?
  • ? Have you borrowed money — from bKash contacts, friends, family, or any financial institution — specifically to fund gambling activity?
Age Verification

Protecting Young People

cae365 enforces a strict 21+ only policy. No person under the age of 21 may register, deposit, or play on the platform. We verify the age of every account holder as part of the KYC (Know Your Customer) process, which may require submission of a National ID card (NID) or other government-issued identification.

If you share a device with younger family members — younger siblings, children, or other relatives — we strongly recommend the following steps to prevent underage access:

  • Always log out of your cae365 account when you finish your session. Never save your password in a shared browser.
  • Set a strong, unique account password that younger family members cannot guess.
  • Enable device-level parental controls and app restrictions on your phone or tablet where available.
  • Consider using dedicated parental control software. Reputable options compatible with Android devices common in Bangladesh include Google Family Link and similar tools.
  • Talk openly with younger family members about responsible use of the internet and the legal age requirements for gambling.

If cae365 discovers that a player is under 21 years of age, the account will be closed immediately, all funds will be returned, and the registration details will be flagged to prevent future re-registration. cae365 takes underage gambling extremely seriously and cooperates fully with any lawful investigation in this area.

Parental Controls: If you believe a minor has gained access to an online gambling site using your identity or payment methods, contact cae365 support at [email protected] immediately so we can assist you in securing your account and reversing any transactions where applicable.
Get Help

Reach Out — We Are Here 24/7

If gambling is causing you distress, affecting your finances, or disrupting your daily life, please do not hesitate to contact the cae365 responsible gaming team. You can reach us at any time — day or night, seven days a week — and all communications are handled with complete confidentiality.

Our responsible gaming requests are treated as the highest priority within our support system. Self-exclusion, account closure, and deposit limit requests are actioned faster than any other support query.